Refund policy

Refunds, Returns & Exchanges

The short version

If we got it wrong, we fix it at our cost and you keep the original. If the item is simply not for you, please read the rest of this page before you buy — because every item is made for one order, our policy is not the same as a store shipping from stock.

Defects and misprints

If your item arrives with a genuine production fault — a misprint, a flawed seam, a bad embroidery run, damage, or the wrong item entirely — email sales@trackday.fit within 10 days of delivery with your order number and photographs of the problem. We will send a replacement, or refund you in full if you would rather not wait.

You will not need to send the item back. Photographs are not us being difficult — our production partner requires them to review a claim, and it is faster for everyone than a return shipment.

Please do look at your order when it arrives rather than a month later. Ten days is a real deadline on our side, not an arbitrary one, and we cannot do much for a claim that arrives after our own window to raise it has closed.

What counts as normal variation

Worth saying clearly, because it is the difference between a claim we can fix and one we cannot. These garments are printed and embroidered on dyed cotton, in batches, by machine:

• Colour on screen never matches colour on cloth exactly. Your monitor is backlit; a shirt is not.
• Print density and thread tone vary slightly between production batches.
• A design worked in a close tone — a light mark on a light garment, a dark mark on a dark one — is meant to read as subtle. That restraint is the design, not a fault.

None of that is a defect, and we would rather tell you now than argue about it later. A garment that is genuinely wrong is obvious, and we will not quibble over one that is.

Wrong size

We are not able to offer size exchanges. Every item is printed and embroidered for a single order, so a returned garment cannot go back into stock — there is no stock, and the piece was made for your order alone.

That puts the responsibility on us to get you the right size the first time, so that is where the effort has gone. Every product page carries the measured dimensions for that specific garment — chest width, body length, sleeve length — taken from the actual blank we print on, not a generic small-medium-large chart. The blanks we use are not all cut the same way, so please read the measurements on the piece you are buying rather than assuming your usual size carries across.

If you are between sizes, unsure how a particular piece is cut, or want to know how it compares to something already in your wardrobe, email sales@trackday.fit before you order. You will get a straight answer from someone who has handled the garment, usually the same day. We would much rather spend five minutes on that than have you stuck with something that does not fit.

Change of mind

We do not accept returns for change of mind, and we would rather tell you that clearly than bury it. Every item is printed and embroidered for a single order. There is no stock room it can go back to and no second customer it can be sold to — a returned item is a destroyed item.

What we can do instead is be honest before you buy. The product photography is not retouched to flatter the print, the measurements on each product page are of the real garment, and if you email us a question about fit, weight, or colour before ordering, you will get a straight answer.

Editions

Editions are produced in finite numbered runs and are not reproduced once the run is exhausted. If an edition has sold through and your item is defective, we cannot replace it with the same edition. In that case you get a full refund, no argument. We would rather refund you than quietly reprint something we told you was finite.

Shipping charges on refunds

When a refund is our fault — a defect, a misprint, an order we cancelled, or an edition that sold through — we refund the shipping you paid along with the item. You should not be out of pocket for our mistake.

Refund timing

Approved refunds are issued to the original payment method within 10 business days, and usually much sooner. How quickly it appears after that is your bank's business rather than ours.

Orders that do not arrive

Lost, damaged, and undelivered parcels are covered in our Shipping Policy.

How to start a claim

Email sales@trackday.fit with:

• your order number,
• what is wrong, and
• photographs, if it is a defect or damage.

A real person reads it.

Contact

Trackday Brand LLC
1603 Capitol Ave, Suite 413J, PMB #2502
Cheyenne, WY 82001
United States
sales@trackday.fit

This is our registered business address for correspondence. It is not a returns address — please do not ship items here. If a return is ever required we will give you the correct address in writing.